Some Frequently Asked Questions
If your question is not answered below, feel free to contact us via the form below.
Do you do custom work?
If we have time, yes! Please review our custom decals page for more information on our capabilities and pricing. Please also remember to attach or link images of the aircraft you’d like us to look at along with the scale, quantity, your country, budget/timeline constraints and any other requirements in your first email to us for the fastest and cheapest service.
My decals haven’t arrived yet, where are they?
Unfortunately Canada Post does not provide us with tracking numbers for us to forward to our customers for orders using the economy lettermail shipping option so we can’t be of much more help once the decals are shipped. Orders with valid mailing addresses very rarely go missing though, and are almost always just held for further inspection in their respective country’s customs facilities in case of delays. Please review our shipping & order information page for more information, and don’t be alarmed until 4 weeks have passed from the order date for Canadian orders, 6 weeks for the USA, and 10 internationally. Your patience is greatly appreciated!
***UPDATE April 24th, 2021***
It has come to our attention that the form below has broken! Please email all inquiries directly to firstname.lastname@example.org instead and we will be happy to help you as soon as we can.